OUR POLICY

NO CANCELLATIONS. NO REFUNDS. STORE CREDIT ONLY. NO EXCEPTIONS!

 

MODIFICATIONS

Orders can’t be modified or cancelled by the customer once payment is received. If you are not sure about a particular item we strongly encourage you to email us with the image, and we will help you to the best of our ability. Note that it will be your responsibility to make the right decision for yourself.

What is your exchange policy?

Customers may request to exchange an item within 2 days of receipt. Customers are responsible for all return/exchange shipping costs associated with the exchange unless the item was filled in error or defective. 

If the original item is damaged or there are obvious signs of wear and tear, your exchange will be denied and the item will be shipped back to you at your expense.

Sale items, Last Chance, $20 or below items, bodysuits, bathing suits, accessories and shoes are NOT exchangeable. 

 

How do I exchange an item?

Exchanges must be requested within 2 days of receipt of merchandise. Requests MUST be sent to info@myclosetslays.com along with the reason for exchange. You are allowed one exchange per order. Once your exchanged items have been shipped, they will be considered FINAL SALE. 

Item(s) must be returned to My Closet Slays within 7 days after receipt. NO EXCEPTIONS. 

When will I receive my new item?

Once the original merchandise has been received, inspected and approved, a digital gift card with your credit will be emailed to you. Before making a purchase, you must send a flat rate fee of $10 to paypal.me/iheartnaturals to cover shipping fees. When placing new order, select local pick-up to avoid the shipping fee. If the gift card is used to pay for shipping, your order will be cancelled and the gift card will not be replaced. 

The Gift Card may be used to purchase your new items from the site. The new items must be in stock. If the gift card is used to to purchase items with a ship-by date, you order will not be fulfilled and your gift card will not be replaced. 

You will have 30 days from the gift card issue date to make your purchase. If you order is not placed within 30 days, your card will expire and will not be replaced. Please see our shipping policy below for shipping times.